Refunds / Delivery
This policy explains how Crate Widow handles digital download delivery, technical access problems, and refund review requests.
Crate Widow products are delivered as digital downloads after payment is confirmed. These packs contain source-record material for chopping and may include intentional grit, noise, artifacts, and imperfect texture. Download links may be short-lived, private, and tied to the order record or Stripe receipt.
Because digital files can be downloaded, copied, and used immediately, completed digital download purchases are generally final once access has been delivered.
Crate Widow may review refund requests for duplicate charges, accidental double purchases, confirmed technical delivery failures, file corruption, or situations where applicable law requires a refund.
Refunds are not normally available because a customer changed their mind, expected different creative results, did not read the product/license terms, or used the pack files after delivery.
Send refund or delivery issues to admin@modeos.app. Include the Stripe receipt ID, purchase email, product name, and a short description of the problem.
